Take control of purchasing workflow. Define preferred vendors, establish budgets, and keep the history of Purchase Orders and requests for complete transparency. Effortlessly track consumables across your organization. Prevent costly downtime with flexible low threshold rules, email notifications, and even automatically generated purchase orders to ensure timely restocking.
Stay on top of the IT assets that lend to your users for temporary use. Provide them with a convenient way of reserving equipment via the Self Service Portal, track return dates, and remind users to return borrowed items on time. Schedule preventative maintenance tasks and increased productivity through reduced equipment downtime and improved maintenance costs.
Perform a physical inventory anytime, anywhere with our mobile app. Perform inventory even in areas with no wireless data connection. Create and manage IT Product Catalog to control spending, enforce policies, and eliminate redundancies. Access an auto-generated topological map of your network and utilize a detailed and logically structured view of your infrastructure.
Predict the impact of hardware and software failures on your network infrastructure. Master your software from Adobe to Microsoft applications, to Windows hotfixes, driver updates, and more. Minimize security threats and risks while staying compliant. Track software licenses and their expiration and renewal dates. Visualize network switches and hubs right down to the ports for a complete oversight of not only what switches you have, but also where devices are connected.
Take control of your IT operations with digital workflows that align with your business goals and operational practices. Gain complete IT operational awareness with intelligent data links that automatically create meaningful relationships between your assets, services they are involved in, incidents, and work orders. Automatically assign tickets based on the availability of your resources using round robin or load balancing methods. Convert email requests and incidents to tickets automatically and leverage the auto-routing of tickets to the right people.
Alert IT professionals, employees, and customers at every step of the way with custom email and SMS notifications. Create a complete lifecycle for any business objects like incidents, assets, PO with no limitations. Save your data by removing interference from your IT support team via regularly scheduled automatic data archiving. Empower your technicians to manage their inquiries, tasks, rest time, and reminders from the central support calendar.
Quickly reuse frequently used blocks of text, such as standard replies, troubleshooting recipes, signatures, etc. Alloy automated approvals streamline approval processes in your company and eliminate the hassles and inefficiencies of traditional approval procedures.
Automate repeating tasks, such as daily backups or bi-annual installation of SSL certificates easily. Automatically convert alerts from your network monitoring tool like Nagios or Solarwids to incidents and work orders. Seamlessly integrate tickets or assets with your favorite tools and launch them with a single click for easy control and management. IT Service Management. Get Product Info. Link to: Incident Management.
Incident Management Restore services faster and reduce downtime with smart routing and advanced workflow automation. Link to: Problem Management.
Problem Management Determine and investigate the root cause of the problems and prevent future issues in advance. Link to: Change Management. Change Management Control changes in your environment, predict their impact and plan them accordingly for minimal service downtime.
Link to: Service Catalog. Service Catalog Optimize service delivery, reduce costs, and improve user experience by showcasing the available IT services. Link to: Request Management. Request Management Save time, reduce efforts, and enforce consistency by automating and optimizing the process of requesting and provisioning of IT assets and services.
Teams use real-time data to identify and respond to market shifts as they happen. When reality deviates from your plan, everyone has the context they need to make better decisions. Speak the same language across teams with a single source of truth for supply and demand.
Learn how to identify and resolve phantom inventory, out-of-stocks and lost sales in the Alloy platform. See Alloy in action in this demo video.
Follow Us On:. Align execution and planning to consumer demand Connect real-time demand data from the point-of-sale through your supply chain to inform sales, marketing, supply chain and planning decisions. Get a demo. Purpose-built for consumer goods brands. Make data-driven decisions based on real-time consumer demand Consumer demand is constantly shifting. Break down the silos separating your teams Alloy is a single source of truth for supply and demand.
Product overview. Laura Cline Global Director of Education. Eric Rossi Sr. Director of Supply Chain North America. See their stories. Previous Slide Next Slide. Alloy transforms how consumer goods businesses adapt to change. For details, see Create tickets. Whether in a private chat with Alloy Self-Service Assistant or when chatting with other people, you can ask the bot to do these tasks for you:. List your tickets so you can quickly locate a specific one and update it or drill down to its details.
View a ticket by its number to get into what's going on with the issue you have reported and optionally update it. List your approvals , so you can view all requests pending your approval and take action right now. Search the knowledge base to quickly find how-tos and ready-to-use solutions.
View an article by its ID to view the contents of the knowledge base article whose ID you happen to know. NOTE: To let the bot identify you, it is required that you have a Person record in Alloy Navigator , and the email address in that record matches the email address in your Microsoft Teams or Microsoft account.
Otherwise, the bot will throw an error message. If an error occurs, contact your Alloy Navigator administrator. To list all your open tickets, use the list tickets or lt command.
To see the details of a ticket, click View Details. The bot will open the ticket details, as shown in View a ticket by its number , and prompt you to update it or view its history. NOTE: When you have many open tickets, the bot will show only the ten most recent of them in the carousel and prompt you to visit the Self Service Portal to see a complete ticket list.
A ticket creation form opens up, with the message text in the Description field. As the bot creates a new ticket, it will send you its number. You can click that number to open your ticket on the Self Service Portal. To view the details of a ticket by its number, use the ticket command and specify a ticket number. To update the ticket with your comment, click Update. To see the history of ticket updates, click History.
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