When you use a Microsoft Bluetooth mouse, it may stop responding. This can happen during normal usage or when one of these specific scenarios occurs:.
Can occur when the Bluetooth host fails to reconnect with the mouse. The host then ignores successive reconnection attempts or sets the adaptive frequency hopping to a different frequency and loses device acknowledgement. If the mouse stops responding after the PC goes to sleep, re-add the Bluetooth enabled mouse from Control Panel.
To do this, follow these steps: Note: You will need to use your keyboard to move around your system. This will re-enumerate the Bluetooth receiver and the mouse will be re-detected. If this doesn't work, you can also try re-enumerating by turning the power on the Bluetooth receiver off and then on, unplugging and plugging the dongle for the receiver if there is one , or restarting the computer.
If the mouse stops responding and there are multiple mice connected to the PC, turn off and then turn on one of the Bluetooth mice. If the problem occurs more than once, and you have to repeatedly re-add the mouse or turn it off and then on, you may want to update firmware or drivers associated with the Bluetooth controller. Please contact the computer manufacturer or manufacturer of the controller for more information.
For more information about troubleshooting wireless and Bluetooth issues, see this Troubleshooting: Mice article. Symptoms When you use a Microsoft Bluetooth mouse, it may stop responding.
This can happen during normal usage or when one of these specific scenarios occurs: The PC goes to sleep, and a key press or the power button is used to wake from sleep. There are multiple Bluetooth mice connected to the same PC. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as explained in the procedures.
If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work. Boot into Safe mode with networking and see if the problem occurs there. Either result helps us narrow down the search for the cause. You may be having troubles with your device drivers. Check each device for a red x, yellow!
These identify devices with problems probably drivers, but also conflicts or something else. Click on each for further details and troubleshooting tips. If you need to get drivers and you should get them for at least your mouse and any you have time to do - they may help in ways beyond just resolving this problem , do so from the computer vendor or device manufacturer NOT from Microsoft Updates.
If it fails the test, replace it. If it passes the test, then there's probably nothing wrong with it. If it fails, test each chip individually to find those that are bad and replace them. Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. You may have a lot of updates to re-install including any service packs you had to remove. Hopefully one of these procedures will resolve or at least identify the cause of your problem.
If not, post back with results from what you tried and copies of some of the scans and we'll try something else. Post back in any case so we'll know how it turned out. Good luck! Was this reply helpful?
Yes No. Sorry this didn't help. Thanks for your feedback. This thread is locked. But when i tried to use the new USB mouse a pop up message is coming "one of the USB of your computer has been malfunctioned and Windows can not recognise it" some kind of it. Click Device Manager in the Programs list.
If you are prompted for an administrator password or confirmation, type your password or click Continue. Remove the check from the Allow the computer to turn off this device to save power check box. The Best Tech Newsletter Anywhere. Join , subscribers and get a daily digest of news, geek trivia, and our feature articles.
Articles l l. This post has been reported. So what is the problem is it any driver related issue???? Did you install any new hardware or software around the time it stopped working?
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